Our mission is to 're-invent' our real estate business to provide each client her or his 'Finest Real Estate Experience' ... GUARANTEED!
We create this experience through Constant And Never-ending Improvements of the services our Buyer / Seller Specialists provide, while bundling a full range of real estate related services that specifically meet the desires Buyer / Seller in New Castle & Kent County Area.
Our Superior Service begins through careful recruiting of Specialists for each facet of the transaction. We maintain systematic contact with our clients to offer assistance through every part of the Home Buying / Selling Experience.
We train our Buyer / Seller Specialists to be the best, in both the sales and the technical parts of the business, so they give our clients the best advice for Counseling, Locating and Promoting Property, Negotiating, and Managing the Details of the Transaction. This saves time and reduces stress for our clients and delivers value that is greater than the fees we charge.
Our Buyer / Seller Specialists deliver High-Tech/High-Touch Service according to our clients' preferences. Once a contract is executed, a trained specialist will guide our clients through Financing, Title Insurance, Home Warranties, Home Inspections, Property Insurance, Utility Connection/Disconnection, Change of Address, Voters Registration, and assistance with other related moving services.
We track our customers' needs and deliver extraordinary levels of service in a predictable, systematic way. We accomplish this while demonstrating teamwork and maintaining the highest professional and ethical standards in a fun, dynamic atmosphere.
Our Customer Service Team is afforded every opportunity for growth, personal development and success. Each staff position is cross-trained so that each customer service representative understands the impact of her or his function on the overall experience for the consumer and the other customer service team members. It is the mission of management to provide our customer service team with the highest level of training, motivation, technical support and leadership in the industry.
We seek to remove all non-productive tasks from our Buyer / Seller Specialists' workloads, so as to provide them with more time to accomplish their true goals. All decisions are made with the best interest of our clients, our Buyer / Seller Specialists and our Customer Service Team in mind.