Erica Southerland of CENTURY 21 Legacy

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414 Ashe Street
Johnson City, TN 37604

Phone: 423.282.1885
Mobile: 423.340.1889

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Overall Rating:

10 Ratings How is this calculated?

After the client and agent affiliated with CENTURY 21® Real Estate complete a transaction, the client may be asked to provide feedback to help the CENTURY 21 System and sales professionals continuously improve. The affiliated agent's Overall Rating is an average of all ratings the agent has received. The specific survey responses shown were selected by the agent and were authorized by the client for display purposes.

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Erica Southerland's Reviews See all of Erica Southerland's reviews (7) Show fewer of Erica Southerland's reviews (7)

Overall Rating:

10 Ratings

Ashley Johnson | Buyer Rating
December 2020

Erica was amazing we were on a very fast timeline and I still don't know how she pulled it off!

Jim Lance | Buyer Rating
December 2020

Erica dedicated herself to help me in my efforts to find the "perfect " property. Her professionalism and tireless efforts, and her patience with me, made her the perfect match for my needs. I will definitely ask Erica to help me in the future, regardless of which broker she's working with. She's already begun helping me search for my next property.

L. Cole, Butler, Tn | Seller Rating
December 2020

Erica Southerland held true to what she promised us in the selling of this home. We had a few minor repairs which she was able to help us get those accomplished by contacting a contractor she personally knew. She always made us aware when someone would need access to the house so that we could make sure the key was either available or my husband was available to meet those needing access. Erica is very professional, always getting back to you in a timely manner and loves what she does....selling homes.

Chayce, Johnson City Tn | Buyer Rating
December 2020

Erica is the best agent. She is willing to help with anything at any time.

She was amazing throughout our entire home buying experience. We were so blessed to work with her.

Kevin And Paula Johnson, | Buyer Rating
August 2020

Our journey began after Erica Southerland answered a question I had posted on social media, which led us to a private conversation. Erica asked questions about our needs, and suggested she keep her eye out for property that matched our needs. Although we had never met, Erica treated us like old friends, not like a business client. She was genuine, and we felt like we mattered to her. That's why we chose her!

We were challenging clients because we were from out-of-State. Once we found our home, Erica provided multiple inspectors to chose from (at our request). She attended the inspections in our absence and sent us live updates during the appointment. She helped us negotiate the sale agreement. Due to COVID, we were unable to attend Closing. Erica helped us deal with Escrow to sign by "mail away". She delivered "thank you" gifts from us to the sellers, and even took photos to make it a special event for us.

Erica Southerland is an exemplary agent and goes beyond her duties. She watched the market for us, sent instant updates. I decided to fly out to see a particular home, and Erica picked me up from my hotel, drove me to see that home and several others. She took me to local restaurants that I never would have found. At the end of my trip, she drove me to the airport because I did not have a car.

Erica ALWAYS updated us during negotiations and ALWAYS answered my calls/texts even though sometimes they were late into the night.

We are so blessed to have met Erica-and it began when she answered a simple question on social media. Not only was she amazing during our home purchase, she is, and will always be our close friend.

We were so impressed with the professionalism of Century 21 Legacy, we will likely use Century 21 to sell our home in the other side of the country!

Thank you for such high standards and expectations from your agents. We have met other agents in the area, but none of them come close to Erica Southerland!

Elizabeth, Gray | Seller Rating
August 2020

We had heard nothing but good things about Erica as a professional.

Erica did an incredible job with the management of the sale of our home! We recieved multiple offers and sold in exactly one week of being on the market.

We could not have had a better experience working with Erica. She was thorough and patient and kind!!!

We have already recommended Erica to many other friends! We are so thankful to have worked with her!

The #offroadagent did a fantastic job & went above and beyond to get our home sold!

Reginald Stephen Mayronn | Seller Rating
August 2020

I am so glad Erica was sent to me, I was in a bad place when it came to selling my home and she came in and gave me hope, she was professional and kind, she is very patient and fought hard for my rights as a home owner, I appreciate everything that she has done for me. thank you so much Erica again for everything that you have done to help aide me in my journey to better myself.

she gets a 5 start rating in my book.

Rergards

R Stephen Mayronne jr.

* Some customers who provided a testimonial may have received a Starbucks gift card from their CENTURY 21 Sales Professional as a thank you for completing the customer satisfaction survey.

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