Kristi Provencio of CENTURY 21 The Edge

The best customer service I have ever had. I was shocked of the amount of time and dedication Kristi had with us. My boyfriend and I were first time buyers, almost purchasing a home in the past and had a horrible experience before meeting Kristi. This time around knowing everything that my previous realtor did wrong she did correct and made the transaction easy with knowledge, professionalism and honesty. Its hard to find honest people in El Paso and we got lucky getting Kristi. When it came to knowledge she knew every builders reputation and when she didn't know a question I had she would get it and responded so quickly instead of just making something up to get a sale. During Covid-19 she knew all the new regulations and forms needed to protect us. She really knows El Paso, knowing taxes in every area and resale value points.Her negotiating skills were strong and right to the point which I appreciated, no games, I really felt like I was represented strongly.She was always on time, we saw every single builder in El paso and she was never late to any last minute appointments.What I also found most impressive besides her professionalism and knowledge was her Follow up skills, Kristi would follow up consistently to make sure we were on schedule and everything was done in a timely matter. When it came to working with the bank and builders I unfortunately had bad experiences with their customer service and she completely took over and made sure every question I had was answered and they were doing their job correct. If any of the transactions went south she would email right away and made sure we were getting treated fairly. As far as trustworthy you can tell she genuinely cares for her clients, anytime I had a concern or worry she would calm us down with certainty that everything will work out fine and explained everything to us of the whys and hows of buying a new home. I had no idea a realtor can made such a huge difference in a purchase of a home and she really showed me that having a good realtor made all the difference and make us actually want to buy a home. Kristi made it that I can just enjoy the process and knew I was in good hands which was such a relief. Hands down the best realtor, beyond happy with her service and will make sure and go out of my way to recommend her to anyone that wants to buy their next home.

Kristi Provencio is a gem. Our journey from showings to closing was an adventure. Kristi listened to our needs/wants as we compiled lists of houses to view. Kristi was understanding and patient while we visited houses on different days, trying to find the right fit for our family. When we found something that we liked, Kristi knew the area and recommended a competitive offer which was accepted. Krisit negotiated well with the buyers agent. Kristi was actively engaged throughout each inspection and informed after the reports became available. Kristi facilitated the earnest money process ensuring documents and funds were in order. Her recommendations and support during the option period protected our financial interests during a particularly difficult decision. As we continued toward closing, Kristi maintained excellent communication with the mortgage lender and the title company. When timelines became stressful for us, Kristi was encouraging and collaborated with title and the lender all the way through funding. I am convinced Kristi's involvement enabled us to close when we absolutely needed it. I cannot overstate how pleased we are and completley recommend Kristi Provencio.

Kristy made the purchase of a new home about as easy as could be. She kept deadlines, and her paperwork was on point.

Not only was Kristi Provencio extremely knowledgeable of the area, builders and schools and was always available for my many questions no matter the time of day she was very patient and understanding when my anxiety of the situation would kick in! She knew just what to say to relieve my apprehensions of not just the purchase of a house but moving my family across the country! BUYING A HOUSE AND MOVING CAN BE SCARY but she made it painless and fun! I'm really going to miss our conversations while riding around looking at houses. In the end Kristi didn't just feel like my real estate agent she felt like a friend!

Kristi Provencio provided exactly the help I needed to sell me house. I have not set foot in El Paso, or Texas, in 5 years, and was selling the property while living in Germany. Despite the physical separation and time zone differences, Kristi made the process as easy for me as possible through her diligence and trustworthiness. Absolutely could not have done this without a broker like her.

Mrs. Provencio was engaged with the home purchase from beginning to end. Great peace of mind having Mrs. Provencio by our side. Our experience was soothing and comforting throughout.